At AvenueHQ, we take privacy and data security seriously. As our services involve the collection and use of personal information, protecting this data is our utmost priority. The policy below outlines how we protect you, and how we use your data to provide you with our services.
If you have any questions or concerns, you can contact us at: firstname.lastname@example.org
What is personal information?
Personal information includes your name, mailing address, phone number, e-mail address, demographics and other personally identifiable information about you as an individual. If you are a user of our site, it will also include business information that you contribute which concerns business and personal relationships between yourself and other individuals and organizations. You may provide or upload Personal Information in order to enable us to provide you with our services. We may also ask for certain Personal Information when you request information about or order our products and services, participate in our marketing, sales or other promotional activities, or correspond with us. If you are in a part of our site that requires you to provide your Personal Information, it will be clear what Personal Information we are requesting.
Why do we collect your information?
We collect, use and disclose information that can identify you (“Personal Information”) so that we can:
- establish your identity;
- provide to you the services offered by the Site and bill any amounts due from you;
- troubleshoot and resolve problems;
- improve the usability, performance and effectiveness of our Site and business;
- provide you with news, updates, and reminders related to our services;
- enforce our Terms of Service;
- protect you and us from error and fraud;
- understand your needs and eligibility for products and services;
- comply with legal and regulatory requirements;
- and as otherwise described to you at the time of collection.
We only collect Personal Information that we consider necessary for achieving these purposes.
We may send you communications via email about our service. You can opt out of receiving communications from us by changing your notification settings on our website. Please note that even if you unsubscribe or opt-out, we may still send you urgent service related communications (e.g., if your credit card payment was declined).
Who do we share your personal information with?
We retain the right to manage our operations, including using service providers of our own choosing, to facilitate the development, hosting and ongoing support of our services to meet our business goals. For example, we may use the services of third-party companies to host our services and these services may or may not be located in the same jurisdictions or regions as the customers using our services. Our employees, consultants, contractors, suppliers and partners, if authorized, may have access to our customer information or the systems storing it as part of and solely for the purposes of performing their jobs, or within the scope of their agreements with us. In all cases, we use reasonable efforts to ensure that your Personal Information, as part of our confidential business information, is protected under contracts with such persons.
Some of our service providers include:
- Linode (cloud hosting)
While we take care to use only service providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information, AvenueHQ is not liable for unlawful or unauthorized use of Personal Information by any of such persons unless such unlawful use was a direct result of our gross negligence or wilful misconduct.
We will also share your Personal Information if we are required by law (including any generally applicable law or any specific court order or other legal process binding on us) or if we otherwise determine in good faith that such disclosure is necessary to resolve disputes and/or protect or defend the rights or property of AvenueHQ and other users. We will use reasonable efforts to make you aware of such disclosure promptly unless we are prevented from doing so.
Your use of the personal information of others
The site may contain links to other websites that are not owned or controlled by us. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our service and go to another site. During this process, another entity may collect Personal Information from you, and we do not collect information from you that you submit on such third party sites.
What is our security policy?
We use commercially reasonable efforts to ensure that Personal Information is secure, including https protocol and encryption. In order to prevent unauthorised access or disclosure, we put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, as well as the modes of access to it. While we strive to protect your Personal Information, we cannot warrant the security of any information you transmit to us. More information about security is available in our Terms of Service.
How can you access and update your personal information?
Much of your Personal Information is available to you through your account. To review and update your Personal Information to ensure it is accurate then please contact us. If we are unable to provide access or disclose information to you, we will explain why, subject to any legal or regulatory restrictions.
How can you delete your data?
All Personal Information linked to your account will be deleted at your request as soon as reasonably possible in accordance with the law. To delete your information, please contact our Privacy Officer listed below. However, we may retain your Personal Information to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our terms of service, and take other actions otherwise permitted by law.
Please remember, however, if we have already disclosed some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.
Aggregated or anonymous data derived from your Personal Information, which cannot be traced back to your account, may remain on our production servers indefinitely. We reserve the right to use any aggregated or anonymous data derived from or incorporating your Personal Information.
How will you learn of updates to our privacy rules?
Our service is not directed to children and children are not eligible to use it. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 13 years of age, and no part of our service is designed to attract people under 13 years of age. If we later learn that a user is under 13 years of age, we will take steps to remove that user’s Personal Information from our databases and to prevent the user from utilizing the service.
Who should you contact with comments and questions?
200-1128 Homer Street
Vancouver, B.C. Canada
Phone: +1 800 882 2857